Introducing Expressoh: Swipe. Sip. Meet. Repeat.

A social app that connects young professionals in NYC through shared café favorites. Expressoh makes it easy to meet, network, and build community—one coffee at a time.

DURATION

4 months (Jan - May, 2025)

TOOLS

Figma, Figjam

TEAM

Minh Nguyen (me), Myra, Shreesa, Jasmine

SKILLS

Product Design, User Research, Branding, Usability Testing, Visual Design

TEAM

Minh Nguyen (me), Myra, Shreesa, Jasmine

TEAM

Minh Nguyen (me), Myra, Shreesa, Jasmine

TEAM

Minh Nguyen (me), Myra, Shreesa, Jasmine

DURATION

4 months (Jan - May, 2025)

DURATION

4 months (Jan - May, 2025)

DURATION

4 months (Jan - May, 2025)

TOOLS

Figma, Figjam

TOOLS

Figma, Figjam

TOOLS

Figma, Figjam

SKILLS

Product Design, User Research, Branding, Usability Testing, Visual Design

SKILLS

Product Design, User Research, Branding, Usability Testing, Visual Design

SKILLS

Product Design, User Research, Branding, Usability Testing, Visual Design

Overview

The New York City connection paradox

Thousands move to NYC each year, chasing opportunity. But despite the city’s density and energy, making connections can feel isolating—what we call the NYC Connection Paradox.

Overview

The New York City connection paradox

Thousands move to NYC each year, chasing opportunity. But despite the city’s density and energy, making connections can feel isolating—what we call the NYC Connection Paradox.

Overview

The New York City connection paradox

Thousands move to NYC each year, chasing opportunity. But despite the city’s density and energy, making connections can feel isolating—what we call the NYC Connection Paradox.

🧑‍💻
Young professionals relocating for jobs.

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👩‍🎓
Graduate students starting new programs.

+

💼
Career-changers seeking new industries.

Sneak Peak

Meet Expressoh: What if meeting someone in your field felt as easy as grabbing a coffee with a friend?

Sneak Peak

Meet Expressoh: What if meeting someone in your field felt as easy as grabbing a coffee with a friend?

Sneak Peak

Meet Expressoh: What if meeting someone in your field felt as easy as grabbing a coffee with a friend?

Swipe your favourite cafe's

Talk to those in your industry

Earn rewards, every meet up

Outcome

Expressoh empowers newcomers to the city to grow their careers by making networking casual, approachable, and rewarding.

Outcome

Expressoh empowers newcomers to the city to grow their careers by making networking casual, approachable, and rewarding.

Outcome

Expressoh empowers newcomers to the city to grow their careers by making networking casual, approachable, and rewarding.

Lowering barriers to connection

Makes it easier to start conversations by matching over shared café choices.

Creating purposeful routines

Transforms casual coffee breaks into structured opportunities to meet peers.

Blending habits with networking

Turns the natural love of café-hopping into chances to grow professional circles.

Now that you’ve had a peek, let’s go behind the scenes.

How do people make new friends?

Most want friends or career connections—usually found through mutual friends or city events.

We surveyed 76 young professionals, ages 18–36, who moved to NYC within the past two years. Among them:

How do people make new friends?

Most want friends or career connections—usually found through mutual friends or city events.

We surveyed 76 young professionals, ages 18–36, who moved to NYC within the past two years. Among them:

How do people make new friends?

Most want friends or career connections—usually found through mutual friends or city events.

We surveyed 76 young professionals, ages 18–36, who moved to NYC within the past two years. Among them:

79%

Feel building friendships in a new city is important

65.8%

Think approaching new people in a new city is not easy

What get's in the way?

Newcomers crave connection, but convos, time, and trust get in the way.

Our team conducted 7 interviews with NYC young professionals to understand how they form meaningful connections.

What get's in the way?

Newcomers crave connection, but convos, time, and trust get in the way.

Our team conducted 7 interviews with NYC young professionals to understand how they form meaningful connections.

What get's in the way?

Newcomers crave connection, but convos, time, and trust get in the way.

Our team conducted 7 interviews with NYC young professionals to understand how they form meaningful connections.

01

01

Social connections often serve as a gateway to valuable networking opportunities.

“I have a lot of friends who have a big connection in the city. So when I go out to an event with my friend, I would meet other people that are friends of my friend and the people who are friends of the friends.”

“It’s hard to make deeper-level connection because people are busy and no space for small talk at school.”

“I talk a lot when I know the person but don't know how to start a conversation.”

02

02

People are more comfortable connecting with those who are in their industry but they don’t know how to start conversations.

03

03

It's difficult to trust people you meet online.

“When meeting with someone through the app, verification is important.”

“People are busy, so it’s hard to schedule ahead.”

04

04

Hard to schedule things with people due to everyone’s busy.

Who's our user

Introducing our persona Jenny — a grad student finding her way in the city.

Who's our user

Introducing our persona Jenny — a grad student finding her way in the city.

Who's our user

Introducing our persona Jenny — a grad student finding her way in the city.

How might we help young professionals in NYC build deeper-level connections that support both their social needs and career growth?

Jenny's Journey

Turning barriers into opportunities: How can we ease the challenges of networking for our users?

Jenny's Journey

Turning barriers into opportunities: How can we ease the challenges of networking for our users?

Jenny's Journey

Turning barriers into opportunities: How can we ease the challenges of networking for our users?

What's already out there?

The gaps in what's already out there

We reviewed 10 direct and indirect competitors—mostly dating and social apps our interviewees use, event apps for meetups, and a few that help people discover new places.

What's already out there?

The gaps in what's already out there

We reviewed 10 direct and indirect competitors—mostly dating and social apps our interviewees use, event apps for meetups, and a few that help people discover new places.

What's already out there?

The gaps in what's already out there

We reviewed 10 direct and indirect competitors—mostly dating and social apps our interviewees use, event apps for meetups, and a few that help people discover new places.

Competitive Analysis (left), SWOT Analysis (right)

We found 3 key themes that can be improved on:

We found 3 key themes that can be improved on:

We found 3 key themes that can be improved on:

User Retention

After a meetup, there’s often no structured way to help users maintain new connections.

Reliability, trust

Lack of mandatory verification leads to safety concerns and decreased trust in the platform.

Matching

Appearance-based matching leads to superficial decisions and missed opportunities for lasting connections.

Feature Brainstorm

The fun part, brainstorming the main features.

Our team used multiple methods to brainstorm the key features for Expressoh, someof them including Scaper, Moscow, Mindmapping and so on. Using different methods and techniques taught me to think outside the box, and look for inspiration from everywhere.

Feature Brainstorm

The fun part, brainstorming the main features.

Our team used multiple methods to brainstorm the key features for Expressoh, someof them including Scaper, Moscow, Mindmapping and so on. Using different methods and techniques taught me to think outside the box, and look for inspiration from everywhere.

Feature Brainstorm

The fun part, brainstorming the main features.

Our team used multiple methods to brainstorm the key features for Expressoh, someof them including Scaper, Moscow, Mindmapping and so on. Using different methods and techniques taught me to think outside the box, and look for inspiration from everywhere.

Competitor research showed users are already comfortable with swipe interactions. We adapted this for Expressoh to ease networking. It got us thinking, how can we…

Match people with cafés that fit their needs and preferences?

Make networking feel more natural and less transactional?

Encourage ongoing connections instead of one-off interactions?

Intial Ideation

Time to visualize things!

Intial Ideation

Time to visualize things!

Intial Ideation

Time to visualize things!

We started off by sketching things out by hand! ✏️

Then bringing things to mid- fi for user testing. 🎨

user testing

What Worked and What Didn't

While overall completion rates and satisfaction were high, this stoplight chart reveals consistent friction around exploring daily matches, planning meetups, and redeeming rewards.

user testing

What Worked and What Didn't

While overall completion rates and satisfaction were high, this stoplight chart reveals consistent friction around exploring daily matches, planning meetups, and redeeming rewards.

user testing

What Worked and What Didn't

While overall completion rates and satisfaction were high, this stoplight chart reveals consistent friction around exploring daily matches, planning meetups, and redeeming rewards.

01

Clarifying Redemption Flow

7/8 users struggled to find the “CoffeeUp” card to redeem items. After simplifying the design and merging pages, users could access info and redeem more easily.

"The name of the thing that you bought would be great to see. I want to remember what I ordered in the past. The QR code is easy but gets lost in the illustrations."

02

Faces Build Trust

Avatars were introduced to avoid appearance-based matching, but users felt the anonymity was distancing and preferred seeing faces earlier for comfort and engagement.

"I would like to see their faces. Seeing the real person's face humanizes them."

“What is a heart icon in navigation? Would  “like” be a better option?”

03

Cluttered Homepage

The homepage was redesigned to spotlight upcoming meetups and café discovery, moving the focus from avatars to shared spaces for more intuitive connections.

"I feel like there are too much information on the home tab"

"Would love to see reminders, or some sort of notification for upcoming meetings"

Style Guide and Design system

Defining the Visual Language: Playful, Warm, with Custom Illustrations!

The color pallet includes a warm green pallet, clean neutrals and typography treatment to balance friendliness with professionalism. Custom hand-drawn illustration (by me!) adds more personality to the product while keeping things approachable.

Style Guide and Design system

Defining the Visual Language: Playful, Warm, with Custom Illustrations!

The color pallet includes a warm green pallet, clean neutrals and typography treatment to balance friendliness with professionalism. Custom hand-drawn illustration (by me!) adds more personality to the product while keeping things approachable.

Style Guide and Design system

Defining the Visual Language: Playful, Warm, with Custom Illustrations!

The color pallet includes a warm green pallet, clean neutrals and typography treatment to balance friendliness with professionalism. Custom hand-drawn illustration (by me!) adds more personality to the product while keeping things approachable.

Final Showcase

The final Product: Esspressoh, designed for early career connections for those who are new to the city

Final Showcase

The final Product: Esspressoh, designed for early career connections for those who are new to the city

Final Showcase

The final Product: Esspressoh, designed for early career connections for those who are new to the city

01

01

Swipe on Cafés That Match Your Liking

Swipe on Cafés That Match Your Liking

->

->

Find the right fit

Find the right fit

Users can quickly tell if a café is the right spot by viewing its amenities, atmosphere, and who else is there.

Users can quickly tell if a café is the right spot by viewing its amenities, atmosphere, and who else is there.

->

->

Authentic insights

Authentic insights

Real user-generated scores, ratings, and reviews help ensure trustworthy recommendations.

Real user-generated scores, ratings, and reviews help ensure trustworthy recommendations.

02

02

Smart Matching

Smart Matching

->

->

Career-based matches

Career-based matches

Connect with people who share similar career paths and goals.

Connect with people who share similar career paths and goals.

->

->

Meaningful conversations

Meaningful conversations

A daily limit on new matches encourages users to be more intentional about who they connect with.

A daily limit on new matches encourages users to be more intentional about who they connect with.

03

03

AI-Assisted Chats

AI-Assisted Chats

->

->

Plan meetups easily

Plan meetups easily

AI helps coordinate hangouts and keeps conversations moving.

AI helps coordinate hangouts and keeps conversations moving.

->

->

User control

User control

Flexibility to opt out of AI support for a more natural chat experience.

Flexibility to opt out of AI support for a more natural chat experience.

04

04

Curate Your Profile

Curate Your Profile

->

->

Professional yet approachable:

Professional yet approachable:

Share career details while keeping your profile welcoming.

Share career details while keeping your profile welcoming.

->

->

Authentic expression

Authentic expression

Balance work information with casual, personal touches that feel genuine.

Balance work information with casual, personal touches that feel genuine.

05

05

Complete Tasks, Earn Rewards

Complete Tasks, Earn Rewards

->

->

Stay motivated

Stay motivated

Rewards encourage users to keep engaging with the app.

Rewards encourage users to keep engaging with the app.

->

->

Small steps

Small steps

Bite-sized tasks make networking feel easier and less intimidating.

Bite-sized tasks make networking feel easier and less intimidating.

Reflections

Simplicity often wins — user testing revealed that straightforward solutions build trust and connection.

Reflections

Simplicity often wins — user testing revealed that straightforward solutions build trust and connection.

Reflections

Simplicity often wins — user testing revealed that straightforward solutions build trust and connection.

The Power of Iteration

Feedback revealed where the app felt overwhelming or unclear, guiding us to simplify interactions and highlight what truly helps users connect.

Test every assumption

We assumed swipe-based culture might encourage superficial connections, but testing showed users still value trust and authenticity in seeing who they’re meeting.

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Ey, thanks for stopping by.

Feel free to reach out anytime, looking forward to it!

Minh Nguyen @ 2025

Ey, thanks for stopping by.

Feel free to reach out anytime, looking forward to it!

Minh Nguyen @ 2025

Ey, thanks for stopping by.

Feel free to reach out anytime, looking forward to it!

Minh Nguyen @ 2025