Soundscape: Your Amazon Music. Your Story.

Pratt x Amazon Music ’25 Design Challenge: Soundscape is a new feature offering real-time music insights to boost social engagement and retention.

DURATION

4 weeks

MY ROLE

Team lead, created prototypes, and ensured consistent interactions and design quality across the project.

TEAM

Minh (me), Emily, Lena, Shrividya, Amazon mentors Shane & Michelle

SKILLS

Feature Design, User Research, Usability Testing, Interaction Design, Illustration

TEAM

Minh (me), Emily, Lena, Shrividya, Amazon mentors Shane & Michelle

TEAM

Minh (me), Emily, Lena, Shrividya, Amazon mentors Shane & Michelle

TEAM

Minh (me), Emily, Lena, Shrividya, Amazon mentors Shane & Michelle

DURATION

4 weeks

DURATION

4 weeks

DURATION

4 weeks

TOOLS

Figma, Figjam

TOOLS

Figma, Figjam

TOOLS

Figma, Figjam

SKILLS

Feature Design, User Research, Usability Testing, Interaction Design, Illustration

SKILLS

Feature Design, User Research, Usability Testing, Interaction Design, Illustration

SKILLS

Feature Design, User Research, Usability Testing, Interaction Design, Illustration

Challenge

Amazon Music needed a strategy to turn casual listeners into loyal, returning users.

Challenge

Amazon Music needed a strategy to turn casual listeners into loyal, returning users.

Challenge

Amazon Music needed a strategy to turn casual listeners into loyal, returning users.

How to set Amazon Music apart?

How to set Amazon Music apart?

& to bring listeners back again and again.

& to bring listeners back again and again.

Solution

Hyper-personalized listening experiences, gamified engagement, social interactions to build loyalty, spark community, and keep users coming back.

The full experience is available for Amazon Music Unlimited users, however Prime and Free tier get a quick summary of their listening habits, incentivizing them to upgrade to unlock all features.

Solution

Hyper-personalized listening experiences, gamified engagement, social interactions to build loyalty, spark community, and keep users coming back.

The full experience is available for Amazon Music Unlimited users, however Prime and Free tier get a quick summary of their listening habits, incentivizing them to upgrade to unlock all features.

Solution

Hyper-personalized listening experiences, gamified engagement, social interactions to build loyalty, spark community, and keep users coming back.

The full experience is available for Amazon Music Unlimited users, however Prime and Free tier get a quick summary of their listening habits, incentivizing them to upgrade to unlock all features.

Sneak Peek

Introducing MySoundscape: Interactive music insights, music personalities, and gamification.

Sneak Peek

Introducing MySoundscape: Interactive music insights, music personalities, and gamification.

Sneak Peek

Introducing MySoundscape: Interactive music insights, music personalities, and gamification.

See your listening habits update daily

Discover your music personalities and connect

Build listening streaks that keep you engaged

The outcome

We predict that the solution will increase retention by...

The outcome

We predict that the solution will increase retention by...

The outcome

We predict that the solution will increase retention by...

Boosting Social Interactions

Sharing music personalities and stats encourages connection with friends, sparking more in-app and external engagement.

Encouraging daily engagement

Badges and streaks turn listening into a habit, motivating users to return consistently and stay active on the platform.

Strengthening fan-artist connection

Interactive stats and insights deepen bonds between fans and artists, making the listening experience feel more personal and rewarding.

Now that you’ve had a peek, let’s go behind the scenes.

Research

We used multiple methods to grather insights.

Research

We used multiple methods to grather insights.

Research

We used multiple methods to grather insights.

57 surveys from Amazon Music Users

Questions: demographics, music listening and discovery behaviors, social sharing preferences, challenges, & their engagement through their specific tier.

400+ scraped reviews across different platforms

Scraped reviews across Reddit, TikTik, Apple App Store, and Google Play Store to access a higher quantity of authentic, unfiltered user feedback.

Competitive Analysis of 4 businesses

SWOT analysis and detailed competitive analysis, comparing 4 of the top leading music streaming apps on the market.

User Interview

We asked our users the question: “What would make you use Amazon Music more frequently?”

User Interview

We asked our users the question: “What would make you use Amazon Music more frequently?”

User Interview

We asked our users the question: “What would make you use Amazon Music more frequently?”

🎤

56% Wanted More Exclusive Content

This raises the question: how might we create artist-driven experiences that feel truly unique to Amazon Music, not just another playlist?

👥

38% Wanted Improved Social Features

How can we design features that make listening feel less isolated and more like a community?

🎮

28% Wished for Gamified Rewards

The interest in streaks and badges shows a craving for achievement. How might we use gamification to motivate without feeling forced?

How can we offer unique content without conflicting with licensing limits?

In discussions with our Amazon design mentors, we explored what was feasible from a business standpoint and what could realistically be implemented.

Who's our user

Alex, the Everyday Amazon Music User

Who's our user

Alex, the Everyday Amazon Music User

Who's our user

Alex, the Everyday Amazon Music User

How might we bring more engaging, social features to casual listeners who use Amazon Music mostly in the background?

Alex's Journey

Turning Alex's painpoints to opportunities

Alex's Journey

Turning Alex's painpoints to opportunities

Alex's Journey

Turning Alex's painpoints to opportunities

Since Amazon Music is in the process of developing social features, we thought that we would create features that build on this foundation, to enhance deeper personalization and engagement.

Brainstorm

We mapped 400+ user reviews into a Frustrations Matrix to uncover the biggest design opportunities.

We analyzed reviews from Reddit, TikTok, and app stores, then organized them into a 2×2 matrix. This separated UX frustrations from broader business issues and highlighted which pain points design could realistically address.

Brainstorm

We mapped 400+ user reviews into a Frustrations Matrix to uncover the biggest design opportunities.

We analyzed reviews from Reddit, TikTok, and app stores, then organized them into a 2×2 matrix. This separated UX frustrations from broader business issues and highlighted which pain points design could realistically address.

Brainstorm

We mapped 400+ user reviews into a Frustrations Matrix to uncover the biggest design opportunities.

We analyzed reviews from Reddit, TikTok, and app stores, then organized them into a 2×2 matrix. This separated UX frustrations from broader business issues and highlighted which pain points design could realistically address.

Key features

We were thinking about how to make the user feel the sense of achievement, without compromising Amazon Music business model

Key features

We were thinking about how to make the user feel the sense of achievement, without compromising Amazon Music business model

Key features

We were thinking about how to make the user feel the sense of achievement, without compromising Amazon Music business model

56% Wanted More Exclusive Content

Personalized stats create unique artist experiences

Instead of relying on exclusive licensing, we used personalized listening stats to make each user’s experience feel unique.

38% Wanted Improved Social Features

Music personalities build community and connection

We designed music personalities to spark conversation, allowing users to compare traits with friends and favorite artists.

28% Wished for Gamified Rewards

Streaks and badges encourage habit-forming

Gamified streaks and badges encouraged daily engagement, motivating users to return even for just one song.

We then created wireframes to map out the key features...

Design System

While staying true to Amazon Music’s visuals, I sprinkled in custom illustrations to make it feel more fun.

Design System

While staying true to Amazon Music’s visuals, I sprinkled in custom illustrations to make it feel more fun.

Design System

While staying true to Amazon Music’s visuals, I sprinkled in custom illustrations to make it feel more fun.

Usability Testing

Unmoderated user testing with 7 individuals who are familiar with music apps and interact with them daily

Usability Testing

Unmoderated user testing with 7 individuals who are familiar with music apps and interact with them daily

Usability Testing

Unmoderated user testing with 7 individuals who are familiar with music apps and interact with them daily

Users love the overall idea and design/aesthetics.

Some features needed further clarifications

Increase discoverability for certain features

The key user testing insights are:

01

90% needed clarification on results

Since the concept was new to users, we added clearer explanations of the feature. We also introduced opposite “personalities” and guiding questions to help users better understand what their results meant.

“I want to better understand the personality acronyms—especially what the opposite traits mean—so I can see what other options I could have gotten.”

02

75% wanted clearer Music Maps

Simplifying the visuals and adding interactive states made Music Maps easier to interpret, reducing confusion and making the data feel more intuitive.

“it is hard for me to understand if these are real users, artists, or celebrities”

03

60% said some elements didn’t feel interactive

Consistent styling was introduced across screens, using borders and gradient backgrounds to clearly signal which elements were clickable.

“Oh, I wasn’t sure that I could click on that.”

Final Showcase

The final product: MySoundscape, designed to make listening more personal, social, and engaging.

Final Showcase

The final product: MySoundscape, designed to make listening more personal, social, and engaging.

Final Showcase

The final product: MySoundscape, designed to make listening more personal, social, and engaging.

01

01

Stats that feel personal

Stats that feel personal

->

->

Live Listening Insights

Live Listening Insights

Interactive Music Maps highlight top habits and trends from the past year.

Interactive Music Maps highlight top habits and trends from the past year.

->

->

Detailed Breakdown

Detailed Breakdown

Track total minutes, artist and song discovery, and preferred moods in one view.

Track total minutes, artist and song discovery, and preferred moods in one view.

02

02

Friendly top-fan rankings to strengthen artist–listener bonds

Friendly top-fan rankings to strengthen artist–listener bonds

->

->

Artist Highlights

Artist Highlights

Quick view of listening trends across artists, songs, genres, and podcasts.

Quick view of listening trends across artists, songs, genres, and podcasts.

->

->

Deep Dives

Deep Dives

Explore detailed stats, including Top 5% fan rankings, to spark motivation and encourage repeat listening.

Explore detailed stats, including Top 5% fan rankings, to spark motivation and encourage repeat listening.

03

03

Discover your music personality

Discover your music personality

->

->

Quick Discovery

Quick Discovery

See a snapshot of your unique listening style.

See a snapshot of your unique listening style.

->

->

Personality Deep Dive

Personality Deep Dive

Explore detailed insights into your traits and how they shape your music habits.

Explore detailed insights into your traits and how they shape your music habits.

04

04

Share with friends and spark connections

Share with friends and spark connections

->

->

Social Media Footprint

Social Media Footprint

Encouraging personality sharing and promoting social media engagement.

Encouraging personality sharing and promoting social media engagement.

->

->

Friendly Comparisons

Friendly Comparisons

See how your listening stacks up against friends, making music more social and fun.

See how your listening stacks up against friends, making music more social and fun.

05

05

Streaks & gamification that existing habits rewarding

Streaks & gamification that existing habits rewarding

->

->

Achievement Badges

Achievement Badges

Milestones turn into badges, giving users a sense of accomplishment and progress.

Milestones turn into badges, giving users a sense of accomplishment and progress.

->

->

Listening Streaks

Listening Streaks

Daily streaks encourage consistent engagement, motivating users to return even for just one song.

Daily streaks encourage consistent engagement, motivating users to return even for just one song.

Tiers

And How Would MySoundscape Work Across Different Tiers?

Tiers

And How Would MySoundscape Work Across Different Tiers?

Tiers

And How Would MySoundscape Work Across Different Tiers?

Full features are available to Unlimited users. For Prime and Free tiers:

Full features are available to Unlimited users. For Prime and Free tiers:

->

->

Sneak peek to keep users hooked

Sneak peek to keep users hooked

A limited preview lets users try out select features.

A limited preview lets users try out select features.

->

->

Upgrade incentive

Upgrade incentive

Unlocking the full experience encourages conversion to Unlimited.

Unlocking the full experience encourages conversion to Unlimited.

Reflections

Not every idea could make it in. Aside from user experience, we have to consider the business impact as well.

Reflections

Not every idea could make it in. Aside from user experience, we have to consider the business impact as well.

Reflections

Not every idea could make it in. Aside from user experience, we have to consider the business impact as well.

Balancing business and user needs:

Every design decision had to consider feasibility and long-term value.

Collaboration with mentors:

Feedback from Amazon Music mentors pushed our concepts to be more practical.

Visual storytelling matters:

Custom illustrations and motion design left a strong impression, showing how small details elevate the overall experience.

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Ey, thanks for stopping by.

Feel free to reach out anytime, looking forward to it!

Minh Nguyen @ 2025

Ey, thanks for stopping by.

Feel free to reach out anytime, looking forward to it!

Minh Nguyen @ 2025

Ey, thanks for stopping by.

Feel free to reach out anytime, looking forward to it!

Minh Nguyen @ 2025